Postage

We are an Australian company and post Australia wide & Internationally.

Our aim at Sister & Soul is to create products that are great value and to give you the best shipping rates that we possibly can, postage rates are automatically set through our website. We post from NSW Australia.

* We do not include receipts in our parcels, we send receipts digitally only.

 

CHOOSE YOUR BEST FIT POSTAGE:

1. BUDGET POSTAGE  - $3.50

3-15 Business Days

Parcels are sent as large letters with Australia Post, whilst this is a great option to keep costs low, delivery times within Australia can vary greatly with this option.

2. REGISTERED POST - $7.80

Available for additional security add on to our budget post, these parcels must be signed for on delivery.

3. STANDARD AUS POST SATCHEL (tracked) - $8.50

3-7 Business Days from after postage has occurred.

4. EXPRESS POST SATCHEL (tracked) - $12

1-3 Business Days (This is not an overnight service to all postcodes) and is from after postage has occurred.

* For larger orders that slide into the next size bracket the satchel prices will show at checkout.

To check estimate delivery times for tracked satchels to your postcode use the following Australia Post link. We post from NSW 2322.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

INTERNATIONAL POST

BUDGET INTERNATIONAL POST

From $4.80AU for 1 piece of jewellery Worldwide (Under 50g).

$9AU covers you for up to 6 pieces of jewellery.

Both of these options are sent as large international letters. These are not tracked and can take anywhere from 8 days to 5 weeks - based on each countries customs system. These are not tracked parcels. **Please note New Zealand is particularly slow due to the customs system and has been known to take up to 8 weeks.

International tracked Satchel - $28AU (up to 500g)

This option is tracked and is the quickest option. You can choose this if you prefer to have tracked parcels and a quicker delivery time. 

 Anything above 500g we can quote manually as we do our best to get the best rate for you, feel free to email us your request.

CUSTOMS

When posting internationally please check the customs guidelines for the specific country you are sending to. On rare occasions a fee to release the parcel may be issued, unfortunately we have no control over this and it is not across all countries and deliveries so it is impossible to predict. Mostly our international parcels are sent as large letters and go through without issue, but it is important we highlight this issue.

We label the customs forms on our parcels as 'GIFT' and we write the dollar value as $5 to try and avoid any delays and extra charges at customs for any of these parcels. New Zealand and the UK are the only countries to date we have found will sporadically may administer a fee.  

 

OUR PROCESS 

As a general rule we process and post your order on the next business day by close of business. However the process time in busy seasons may need to be extended.

The postage times above are calculated from the day after your parcel has been posted.